Technical Support: "I need you to right-click on the desktop."
Customer: "Ok."
Technical Support: "Did you get a pop-up menu?"
Customer: "No."
Technical Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Technical Support: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Yes, you told me to write 'click' and I wrote 'click'."