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Dell Tech Support

Description of video? Um... it has a white background, and it has DELL written in big letters.

  • tkd4
  • posted by tkd4
  • Date 2/25/2008 8:05:26 AM
  • Views: 3000
  • Teen
  • Teen
  • Language

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15 Comments

Current View: 15 / Show all Comments

FutureVillain : LVL 35: VP 4.3: said:

FutureVillain

3 votes NegativePositive

236 days 2 hours ago...

I used to work for Nextel/Sprint tech support and we got these callers DAILY.

Nothing is that important to get all worked up about. Maybe except the safety of your family.

I remember a guy calling in from New Orleans 4 days after the Hurricane hit (my g/f just had our daughter on Hurricane Katrina day so I was tired and stressed) and this guy was freaking out that his service wasn`t working. Meanwhile, his wife had been missing SINCE the hurricane, but here he was complaining about his cell service. Plain ignorance....

Priorities were most certainly reversed here....

Your_Moms_Daytime_Relief : LVL 12: VP 2.1: said:

Your_Moms_Daytime_Relief

31 votes NegativePositive

236 days 2 hours ago...

haha

Some people aren`t meant to use anything more sophisticated than string.

velocity73R : LVL 34: VP 4.2: said:

velocity73R

18 votes NegativePositive

235 days 13 hours ago...

^^^People are missing the point if they think this guy is an idiot for not knowing how to shut his computer down. You phone these, `Tech Support` numbers, and often have to punch all your info in, and wait on hold for close to an hour, only to finally get a person who asks you for all your details again. His question is simple, and you can tell this support guy knew the answer right away. Perhaps, he has fielded many calls on this issue. But instead of just giving him the answer, he tortures him by asking B.S questions. This is not support, it is pure bullshit, and in my opinion justifies this guy for freaking the fuck out...

FutureVillain : LVL 35: VP 4.3: said:

FutureVillain

25 votes NegativePositive

235 days ago...

^^^^ Yes but some call centers have a protocol they need to uphold. If you don`t ask these questions you could get fired. No matter how mundane the process is. The HAVE to verify these questions and usually there are reasons.

I see your point and I agree with you. But work in a call center for awhile and you will understand.

velocity73R : LVL 34: VP 4.2: said:

velocity73R

Hidden (Show Comment) -12 votes

234 days 20 hours ago...

^^^If people stop thinking for themselves and are scared to skip protocals when common sense tells you to do so...There is no hope left for humanity...

FutureVillain : LVL 35: VP 4.3: said:

FutureVillain

14 votes NegativePositive

234 days 15 hours ago...

^^^ Again, agreed. But when your job is food and a roof for your family, unfortunately, you have to follow the rules....Trust me. I hated asking these questions just as much as the customers hated hearing them.

I for one got sick of being one of the sheep and quit for a better job.

GB! : LVL 65: VP 5: said:

GB!

6 votes NegativePositive

230 days 6 hours ago...

Apparently dells protocol is inefficient.

Like someone said; you`ve already entered your account number in the phone. The operator should then ask for a name to verify that the caller matches the account and then proceed to answer the question. It would have taken 5 seconds in stead of 4,5 min.

The caller is rude but blame also rests with the operator/company

Stipoo : LVL 1: VP 1: said:

Stipoo

-2 votes NegativePositive

229 days 2 hours ago...

Look for the biggest round button on the laptop and hold it down! How hard can that fucking be to say.

TheTamster : LVL 34: VP 4.2: said:

TheTamster

0 votes NegativePositive

229 days 2 hours ago...

"^^^^ Yes but some call centers have a protocol they need to uphold. If you don`t ask these questions you could get fired. "


yes and no, i am a Dell Tech support agent (UK) lol, this may be an old call or they may do things VERY differently in the US, but with a dude that pissed off, you`d just help him and thats that, no questions, other than confirming the system owner,but thats UK LAW, not dell policy (data protection) but i would have got my ass kicked if i handled that call like that, because the tech seemed like a bit of an asshole, as the guy pointed out.

n0val33t : LVL 30: VP 3.9: said:

n0val33t

0 votes NegativePositive

229 days 1 hour ago...

quite frankly i think the operator should go and fuck him self.

Could have just told the sob to hold in the button for 10s from the get go, everyone who`s been around a puter know`s this. And he should have just been a cool guy and said so in the first place

~TechHead~ : LVL 32: VP 4.1: said:

~TechHead~

0 votes NegativePositive

229 days ago...

FYI.. If you use something you have no idea how it works, then you should NOT use it. This caller showed pure ignorance with how to simply use a computer. He had no right to yell over such a stupid manner when this tech support agent is trying to help.

This caller was an ignorant jerk, and if he is to stupid how to work with a computer, and look for answers through a friend, google, or even a local professional, he doesn`t deserve to use them. Software issues with OS software is NOT Dell`s problem. They sell hardware, and that is what they mainly support. He should of called Microsoft and talked to one of their reps, but god knows what would happen the minute he heard an Indian`s voice.

BTW, speaking of protocols, companies have to cover their asses for liability issues. People are lkooking for any possible way to get rich quick, and Velocity, using common sense would tell the guy on the phone to get the proper info first before helping someone who doesn`t even own the computer.

Screaming and threatening like a bitch never gets things done. If this guy was patient and just gave the information needed, (yes again), this issue would of been resolved quickly. The user was so irate over something that small, and the support agent by no means deserved to be treated like that.

plopsi : LVL 24: VP 3.3: said:

plopsi

3 votes NegativePositive

229 days ago...

Oh man this had me rollin. Props to the tech support dude handling the call. He was really patient with the dude. The ending was great...

"What I gotta do? Rip the godamn dattery out of the back of it?"

"Uh... no. You definitely don`t wanna do that."

"Well what do I gotta do? Will you please tell me?"

"Yes. All I need is... so do you not have an email address...?"

DarkAlpha : LVL 1: VP 1: said:

DarkAlpha

5 votes NegativePositive

228 days 23 hours ago...

OMG just tell him how to shut it off!

tagnizkur : LVL 39: VP 4.7: said:

tagnizkur

2 votes NegativePositive

228 days 23 hours ago...

Holy shit. Why not tell him that from the beginning (and you can pull the battery out the lying bastard). The Dell guy is an ass. That express service code has all that info. Those are the calls you give the info to and end it.

Also I side with irate guy. If your on the phone for a 10 second fix... thats some super bullshit. Anyway, sounds like Windows 98!

udvox : LVL 34: VP 4.2: said:

udvox

4 votes NegativePositive

228 days 22 hours ago...

Fuck DELL, and fuck all these Scientology videos that are flooding Spiked.

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