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home repair giant home depot is getting hammered by the public over a dispute with a customer.
the customer is a handyman from lawrence. on saturday, he was banished from all home depot stores, apparently over a pencil. now, the store is releasing a statement to apologize for the incident.
the used pencil wasn't even for sale. it was out at a register when michael panorelli borrowed it and put it in his pocket. home depot barred panorelli from all its stores.
it was a 41-cent carpenter's pencil, but the small piece of wood is causing the methuen carpenter some big headaches.
"i was in the process of picking out the lumber put pencil in my pocket," said panorelli. "i forgot the pencil in my pocket and walked out the door."
panorelli says he was buying $117 worth of wood at the methuen home depot thursday when his friend handed him a used store pencil to mark the wood. but when he forgot to return it, security came running.
"big commotion for one stupid pencil -- a used pencil," said george salas, panorelli's friend.
salas was with panorelli when the incident occurred and couldn't believe what happened next.
"this (the letter from home depot) basically says i have to stay out for a year," said panorelli.
home depot confirms panorelli was handed a letter ordering him to stay away from all home depot's for one year punishment for removing goods without paying.
"they told me the pencil was worth money to the store and i was stealing it and i'm barred from the store because of that pencil," said panorelli.
whatever the ban, panorelli says his home depot days are over for good.
customers cbs4 spoke with say they don't blame him.
"i don't think it's right at all," said one customer. "it's just a pencil. come on now."
cbs4 contacted home depot, which released this statement:
"the home depot contacted mr. panorelli, however we have been unable to speak with him directly. we apologize for any inconvenience this matter has caused him. we will not be pursuing any claims against mr. panorelli for this incident. we welcome mr. panorelli back as a customer in our stores at any time."
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